Christmas, New Years, or July 4th, members of AFSCME Local 2937 are on the job at the City of Canton 911 call center.
“We’re on the job 24 hours a day serving the citizens of Canton. Our families miss us, but they know it’s part of the job we do,” said Sean O’Bryan, the union’s vice president and the father of three pre-teen children.
“At their ages Christmas is especially exciting, but they are ok with me working some holidays. My ten-year old son ‘gets it’. And he’s proud of what I do,” he said.
It comes natural to O’Bryan, who’s father was a police officer. “I’m lucky my wife is there with them. I know how difficult it can be for single parents who have no choice but to work during the holidays.”
AFSCME Local 2937 has negotiated fair and orderly shift assignment provisions in its contract. The agreement meets the operational needs of the city, and offers flexibility to its members and their families.
The city of 75,000 is served by a four-person team of dispatchers each shift. In 2013, dispatchers at the Canton Call Center answered more than 15,000 fire and 83,000 police calls.